Shipping & Returns

When will my order be delivered?

If there are no queries, you may expect your items to be delivered within 5 - 10 days of payment being processed. We utilize Australia Post for all our deliveries. Please note that the delivery times displayed on the "Estimate Shipping" page are provided by Australia Post and are, therefore, post-dispatch times (ie. they do NOT include the time taken to process your order).

Do prices include delivery?

Some specials/items include FREE delivery within Australia. Delivery within Australia is also FREE on orders over $75! For all other orders, delivery charges will be displayed upon checkout - depending upon the size/weight of your order in accordance with Australia Post. At any time during the shopping process, you can be provided with an estimate of delivery cost by clicking on the "Estimate Shipping" button. However, be sure to provide your correct State and Postcode to obtain the correct estimate.

Do shipping prices include packaging and handling?

Yes. Shipping prices include packaging and handling.

Can my order be delivered to an address outside of Australia?

Yes. However, please contact us prior to completing your order to discuss suitable delivery options as delivery charges may vary from those displayed upon checkout.

Can I come in to the office to collect my items personally?

Yes, you can. Simply email irene@thelulus.com.au or phone her on 1300 843 58587 (1300 THE LULUS)

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